Refund Policy

1. Satisfaction Guarantee

ShepskyAI offers a satisfaction guarantee on all our products and services. If you're not completely satisfied with the quality or performance of our AI solutions, we will work with you to resolve the issue or provide a refund at our discretion.

This guarantee applies to both one-time purchases and subscription services during the initial satisfaction period.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Service Unavailability: If our services experience significant downtime or become unavailable beyond our stated service level agreements.
• Technical Issues: If technical issues prevent you from accessing or using our services properly, and our support team is unable to resolve these issues within a reasonable timeframe.
• Service Does Not Meet Specifications: If our services substantially fail to perform according to the specifications outlined in our service agreement or product description.
• Duplicate Charges: If you were charged multiple times for the same service or product.
• Cancellation Prior to Service Delivery: If you cancel your order before we have begun providing the service (subject to cancellation terms in the service agreement).

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 14 days of purchase for one-time services or products
• 30 days from the start of the initial subscription period for subscription services
• 48 hours of the occurrence for service unavailability or technical issues
• 30 days of the charge date for duplicate charges

Refund requests submitted after these timeframes may be considered on a case-by-case basis but are not guaranteed.

4. How to Request a Refund

5. Refund Processing

When a refund is approved, we will process it as follows:

• Refunds will be issued using the same payment method used for the original purchase.
• The time it takes for the refund to appear in your account depends on your payment provider and can take 5-10 business days.
• Full refunds include the purchase price and any applicable taxes.
• Partial refunds may be offered in cases where you have received and used a portion of the service.
• Refunds for purchases made in currencies other than GBP will be subject to exchange rate fluctuations.

6. Exclusions and Limitations

The following are excluded from our refund policy:

• Custom Development Projects: Once development has begun on custom AI solutions tailored specifically to your requirements, these services are non-refundable unless there is a clear failure to deliver according to the agreed specifications.
• Training and Consulting Services: After training or consulting services have been delivered, they are not eligible for refunds.
• Digital Products: Digital products, including reports, white papers, and downloadable resources, are non-refundable once accessed or downloaded.
• Services Used: If you have substantially used the services prior to requesting a refund, we may offer a partial refund or alternative solution at our discretion.
• Subscription Renewals: Automatic subscription renewals are not eligible for refunds after the renewal has processed (see Subscription Cancellation section for cancellation policies).

Additionally, refunds will not be issued if:

• The service issues were caused by your systems, software, or user error.
• The request is based on reasons outside our control, such as changes in your business requirements.
• You have violated our Terms of Service.

7. Subscription Cancellation

For subscription-based services:

• You may cancel your subscription at any time by contacting our customer service team or through your account settings on our website.
• Cancellation will take effect at the end of your current billing period, and you will retain access to the service until that time.
• No partial refunds are provided for the unused portion of your current billing period when you cancel a subscription.
• If you cancel within the first 30 days of a new subscription (the satisfaction guarantee period), you may be eligible for a full refund as described in the Satisfaction Guarantee section.

For annual subscriptions paid in advance:

• Cancellations within the first 30 days may be eligible for a full refund.
• Cancellations after 30 days but before the end of the annual term may be eligible for a partial prorated refund, less a cancellation fee, at our discretion.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes to this policy will be effective when posted on this page with a revised date. It is your responsibility to check this Refund Policy periodically for changes.

Your continued use of our services following the posting of changes to this policy will mean you accept those changes. However, any changes to this policy will not apply retroactively to purchases made before the changes.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: [email protected]
• Phone: +44 20 1234 5678
• Address: 123 AI Innovation Street, London, SW1A 1AA, United Kingdom

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM GMT.